Digilog Terms of Use

1. Parties and scope

These terms of use (the "Terms") form the agreement between Digirocket AB, org. no. 559541-5554, Midsommarvägen 23, 126 35 Hägersten, Sweden ("Digilog", "we") and the company that creates an account in Digilog (the "Customer", "you"). The person who accepts the Terms confirms that they are authorised to bind the Customer.

Digilog is a service for businesses. The Terms do not apply to consumers, and consumer protection rules do not apply to the agreement.

The agreement consists of, in order of precedence: (1) any separate written agreement or accepted offer, (2) separate terms for any subscription you have with us (each, the "Subscription Terms"), (3) these Terms, (4) the data processing agreement in Appendix 1, and (5) the price list in force. Our Privacy Policy explains how we handle personal data for which we are controller.

2. The service

Digilog is a digital platform for documenting the installation, inspection, service and maintenance of doors, gates, door automation, related safety systems and other asset types and work processes (the "Service"). It includes, among other things, self-checks, status reports, CE documentation for automated doors, logbooks, QR codes, service reminders and fault reports. You can also create your own asset types, processes and forms in the Service ("Custom Content").

The Service is designed to support your work under applicable laws, regulations and standards, for example the Machinery Regulation (EU) 2023/1230 and EN 16005. It is a tool: it does not replace your professional judgement. The Service does not constitute legal, engineering, compliance or regulatory advice (see section 8). If you create Custom Content, for example to meet a regulation, standard or customer requirement, you are responsible for its content and for making sure it meets that requirement. We do not review Custom Content and do not warrant that it is complete, correct or compliant.

We develop the Service continuously and may change, add or remove features. If a change materially reduces the overall functionality of the Service, we notify you in advance, except where the law or security requires otherwise.

3. Accounts and users

You decide who gets access to your account: your employees, and people outside your company that you invite. You are responsible for everything done through your account and for what your users do in the Service, as if you had done it yourself.

You must make sure that user details are correct, that each user signs in with their own identity, and that access is removed when someone should no longer have it. Tell us without delay at info@digilog.se if you suspect that an account is being misused.

A company in the same group can be given access to your account. You are responsible for the access you grant.

4. Fees and payment

You pay the fees in the price list in force, or in an offer we have agreed with you. Fees are mainly charged per use (for example per documented installation), and a subscription may give lower usage prices or other benefits, as set out in the applicable Subscription Terms. Prices are in the currency stated in the price list or offer and exclude VAT and any other applicable taxes.

We invoice fees after use, with payment due within 30 days of the invoice date. An invoice fee may apply. On late payment we charge interest under the Swedish Interest Act and a reminder fee. If an invoice is more than 30 days overdue, we may suspend the account after a written reminder (section 13).

We may change prices with at least 30 days' notice. If a price increase is significant for you, you may terminate the agreement before the new price takes effect.

5. Your data

You own your data. Everything you and your users enter, upload or create, including Custom Content ("Customer Data"), remains yours. You give us the right to store, process and display Customer Data to the extent needed to provide the Service, including making logbooks available through QR codes and links you share, and sending documentation to the recipients you choose.

We may use anonymised, aggregated data to run, secure and improve the Service, and to produce statistics and insights that we may share with or sell to third parties, such as manufacturers, resellers and distributors, for example on the types and manufacturers of components in use. Such data is combined from multiple customers and never identifies you as a customer, your customers, any person, or any specific property, installation or project.

Personal data. For personal data in Customer Data you are the controller and we are your processor. The data processing agreement in Appendix 1 applies.

Storage and retention. Customer Data is stored in data centres in Sweden. Installation documentation, meaning the signed CE documentation (PDF) and the logbook, is kept for 10 years from the installation date, also after the agreement ends. After the agreement ends, it is kept as a read-only archive at no cost, so that it stays available to you and to the owner or operator of the installation. Other parts of the installation record, such as photos and other documents, may be kept in the archive for up to the same period, but we do not guarantee that they will be. You can export your documentation at any time. Once you have taken over keeping it, you can ask us in writing to delete it earlier. Other Customer Data is available for export for 90 days after the agreement ends and is then deleted.

We back up Customer Data, but you are responsible for exporting any copies you need for your own records.

6. AI-assisted features

Some features use artificial intelligence, for example reading PDF files and photos.

• Check the result. AI output can be wrong or incomplete. You must review everything an AI feature produces before you use it, and you are responsible for what you save, sign or send.
• Where it is processed. AI processing takes place within the EU, through Microsoft Azure.
• No training. Our suppliers do not use your data to train AI models.
• Confirmation. Before an AI-assisted import creates anything, you confirm that you have reviewed the result.

7. Acceptable use

You and your users may use the Service only for lawful purposes and as intended. It is not permitted to:

• try to gain unauthorised access to the Service or to other customers' data;
• bypass or test security measures without our written consent;
• use the Service in a way that damages, disrupts or overloads it, including automated mass requests;
• upload unlawful or offensive material, or material you have no right to use;
• copy, decompile or reverse engineer the software, or build a competing product from it;
• extract or reuse substantial parts of the Service's databases, such as the component and manufacturer catalogue, other than through normal use of the Service;
• give a competitor of Digilog access to the Service, or use the Service on a competitor's behalf.

8. Your responsibility for documentation and compliance

The Service supports your documentation and work processes, but responsibility for the work always stays with you. You are responsible for:

• checking that the documentation you create is correct and complete;
• the design and content of any Custom Content you create, and making sure it meets the laws, regulations, standards or other requirements it is meant to meet;
• carrying out the work correctly, such as installations, service, commissioning and risk assessments, and making sure that the work meets applicable laws, regulations and standards;
• what you sign, issue and send through the Service, including declarations of conformity, and the continued validity of any CE or other marking you issue;
• ensuring that personnel using the Service to create, review, sign or issue documentation are appropriately trained, qualified and authorised to do so on your behalf.

Digilog is not responsible for incorrect or incomplete documentation or Custom Content created by users, or for non-compliance caused by how you or your users handle the work.

9. Intellectual property

The Service, its software, design, texts, checklists, templates and trademarks belong to Digilog or our licensors. This does not include Custom Content, which is Customer Data. You get a non-exclusive, non-transferable right to use the Service during the agreement, for your own business.

You may use documents the Service generates for you freely, also after the agreement ends. Delivering them to your own customers, such as CE documents and logbooks, is part of normal use and not a resale of the Service.

If you give us feedback or suggestions, we may use them without obligation to you.

10. Availability and support

We aim to keep the Service available at all times, but we do not promise uninterrupted operation. We try to plan maintenance for times of low use and to announce planned downtime in advance where possible. We are not liable for planned maintenance that we have announced.

Support is available by email at info@digilog.se on Swedish working days.

11. Warranty and liability

The Service is provided "as is". We do not warrant that it will be free of errors or interruptions, or that information in it is always correct, complete or up to date.

If the Service has a fault that we are responsible for, we will correct it within a reasonable time. Correction of the fault is your primary remedy.

Neither party is liable to the other for indirect or consequential loss, such as lost profit, lost revenue, lost business opportunities, loss of data or claims from third parties.

Our total liability under the agreement is limited to the lower of the fees you paid us in the 12 months before the event that caused the damage and SEK 100,000.

The limitations do not apply to damage caused intentionally or by gross negligence, to breaches of sections 7 (acceptable use), 9 (intellectual property) or 12 (confidentiality), or where mandatory law provides otherwise.

If installation documentation that we keep under section 5 is lost through our fault, we will first restore it from backup at our cost. The exclusion of loss of data above does not apply to such loss.

A claim must be made in writing within 6 months of when you discovered, or should have discovered, the grounds for it.

12. Confidentiality

"Confidential Information" means non-public information that one party receives from the other under the agreement and that is marked as confidential or should reasonably be understood to be confidential, such as prices, offers, business plans and non-public information about the Service. Each party keeps the other party's Confidential Information confidential and uses it only to fulfil the agreement. This does not apply to information that is public, that the party already had or developed independently, that it lawfully received from a third party without a duty of confidentiality, or that it must disclose by law. Customer Data is handled under section 5. The obligation continues for 3 years after the agreement ends. Personal data is covered by Appendix 1 instead.

13. Term, termination and suspension

The agreement applies from when you accept the Terms and runs until further notice. You may terminate it at any time. Any subscription runs as set out in the applicable Subscription Terms. We may terminate the agreement with 3 months' notice.

Either party may terminate the agreement with immediate effect if the other party materially breaches it and has not remedied the breach within 30 days of written notice, or if the other party becomes insolvent.

We may suspend an account, or a user, if it is needed to protect the Service or other customers, if an invoice is more than 30 days overdue after a written reminder, or if the Terms are materially breached. We lift the suspension as soon as the reason is gone. Archived installation documentation stays available as set out in section 5 during a suspension.

When the agreement ends, section 5 governs what happens to your data. Sections 5, 9, 11, 12 and 17 continue to apply.

14. Subcontractors

We may use subcontractors to provide the Service. We are responsible for their work as for our own. The subcontractors that process personal data are listed in the Privacy Policy and in Appendix 1.

15. Force majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, such as war, natural disaster, pandemic, authority decisions, widespread power or network failures, or faults at major cloud providers. The affected party must notify the other without delay. If the situation lasts more than 3 months, either party may terminate the agreement.

16. Changes to the Terms and transfer

We may change the Terms. We notify you in the Service or by email at least 30 days before a change takes effect, unless the change is required by law or does not affect you negatively. If you do not accept the change, you may terminate the agreement before it takes effect. Otherwise the new Terms apply from that date.

Editorial, administrative or non-material changes may be made without prior notice.

You may not transfer the agreement to someone else without our written consent. We may transfer it to a company that takes over the Service.

17. Applicable law and disputes

The agreement is governed by Swedish law. The parties first try to resolve disputes by negotiation. If that fails, the dispute is decided by a Swedish court, with Stockholm District Court as the court of first instance.